Returns and warranty

If you're not happy with your order, you can send it back within 90 days of receiving it, even if you've opened and used it.

How to return something

• Email support@vitaltrack.shop with your order number and what you'd like to return.
• We'll reply with the return address and what to do next.
• Pack the item carefully, and send it back.
• Return postage is paid by you. We recommend a tracked service, as items lost in the post can't be refunded.

Your refund

We'll refund you to your original payment method within 14 days of receiving your return. We'll email you when it's done. Depending on your bank, it can take a few more days to show.

Your legal right to cancel

By law you can cancel your order within 14 days of receiving it, without giving a reason. Our 90-day promise gives you longer. If you cancel, we'll refund the price of the item and the standard delivery cost.

Warranty

Every product comes with a 5-year warranty against manufacturing faults. If something goes wrong, email support@vitaltrack.shop with your order number and a short description. We'll repair or replace it, or refund you if we can't. The warranty doesn't cover accidental damage, misuse, or normal wear such as batteries.

Faulty or damaged items

If an item arrives damaged or faulty, contact us straight away. We'll pay to get it back and send a replacement or a full refund. This is in addition to your legal rights under the Consumer Rights Act 2015.

Contact us

Email support@vitaltrack.shop, or write to Northstar Ridge Ltd, Northstar Ridge Ltd, Formby Lane, Ormskirk, L39 7HG, United Kingdom.